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Terms and conditions

These General Terms and Conditions of Use govern the access to and use of The access to and use of this web site as well as the purchase of products on are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you. is managed and operated by .... website and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully. 

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.



All content included on, such as documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, layouts, methods, processes, functions  is the property of You may not reproduce, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of as the case may be.
Any reproduction, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by shall be carried out by you for lawful purposes only and in compliance with all applicable laws.



All the goods you can purchase on are made with professional Hungarian craftsmanship. If you order a hajduanett leather goods product we will guarantee it will be made within 14 workdays. If the production process would be finished sooner than 14 days we will ship the product sooner.
The main characteristics of products are shown on on each product page. The products offered on may not exactly correspond to the real goods in terms of image and colours due to the Internet browser or monitor used.



In order to make purchases on you will be required to provide your personal details. In particular, you must provide your real name, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or missions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or missions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).



All prices and offers remain valid as advertised from time to time. The price of a product displayed on the website at the time the order is accepted will be honored, except in cases of payment error.
However we reserve the right at any time to modify prices or discontinue the Service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.



Payment can be made by Paypal. Payment will be debited and cleared from your account at the end of the checkout process. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to, we will not be liable for any delay or non-delivery.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.


INSURANCE  AND DELIVERY insures each purchase during the time it is in transit until it is delivered to your specified delivery address.
Please note that we aim to dispatch all orders within 2 weeks. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. are not responsible for any delays caused by destination customs clearance processes.



For specific product shipping and delivery procedures see the Shipping section. Please read these sections carefully.



You can review the most current version of the Terms and conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Remember that you can always contact us by e-mail:




You can start the purchase on the site of the chosen product. The product will be added to the list of the products to be purchased by clicking on the “ADD TO CART” button. If more colors are available, you have to choose one before adding it to the basket.
Please do like this at all products you want to buy!
You can access your cart at all times by clicking the “MY CART” button on the right upper corner of the website. Here you can see the amount and total price of all products added to this list.
If you want to buy more pieces from the same type, you can set it in on the “MY CART” page.


On the my cart page you can see all products added to the list of the products selected to be purchased. You can delete the unwanted items (by clicking the “x” in the black circle) and you can set in the amount of the products.

 If the content of the basket is sufficient, you have to select the delivery method as the next step. 

For the detailed delivery conditions please read the information in the menu “shipping”!

By clicking the “PROCEED TO CHECKOUT” button, you can initiate the purchase as follows:


1. Billing informations

On the MY CART page after clicking the PROCEED TO CHECKOUT button, you will be redirected to a page to fill in your personal datas. For sending the order you have to enter the letters into the special field and click the “CONTINUE” button.


2. Shipping information

On our website shipping over 300 Euros is free of charge. Purchasing goods over 300 Euros must be shipped with a certain fee. Estimated shipping cost of your selection will be calculated by us, and will be shown in the "SHIPPING METHOD" field.


3. Payment information

Our system uses the PayPal payment method.
PayPal is the most popular online payment method of the world. If you choose this, PayPal requests the payment in email, indicating the details of the purchase. Here you can choose, if you want to pay through your PayPal account or with credit card. (In this case you don’t have to sign up or log in to PayPal, you can pay with your credit card through the secure system of PayPal).


4. Order review

For the final step you can check your item(s) and prices including taxes, shipping costs. If you find everything in order you can finish the process by clicking on the "PLACE ORDER" button. You are also able to continue shopping by clicking on "EDIT YOUR CART" button left, if you would like.





If, for any reason you are not satisfied with your order, you may exercise your right to return purchased products within seven (7) days from the date on which you received them from


Return items must be shipped back to:


Bálna Budapest/ INNOSHOP

Fővám tér 11-12.




within seven (7) days from the date the package was delivered to you. If the items are returned within this timeframe, we will exchange it or offer a refund based upon the original payment method. The products may be returned by any  shipping agent. The only costs at your own expense are those for return shipping. You will be responsible for any loss or damage to the products during transit.
To return products we invite you to contact us before shipping your return package to us.


The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
a.) Please contact us within seven (7) days from the date of your receipt there of in order to initiate a return process and get a „Return authorization number”.
c.) the products must be returned, complete and unused, in their original packaging (if you want to return a kit, it must include all of its components);

d.) the identification tag must be still attached to the product;
e.) return items must be shipped back to within seven (7) days from the date the package was delivered to you.
If you have fulfilled all requirements set forth above, will exchange or refund the price of the returned purchased products according to the methods and times of our standard refund procedure.

Please note that any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded.


The refund procedure will begin after checking to ensure that the customer's return is in accordance with the Return Policy. If the return meet all requirements, you will receive an e-mail that the returned products have been accepted.
The time period for refunding depends on the form of payment used.


We offer free standard shipping on orders higher than EUR 300


We offer one free exchange delivery per orders. If you send us back your original products for an exchange, then the shipping cost of the exchanged package is on us. You still have to cover the cost of the return shipping. Shipping costs are non-refundable.


- Our distribution centre does not dispatch orders on Saturday, Sunday, or Bank Holidays.
- We do not ship to P.O. Box addresses.
- Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

If you have problem tracking your order, please contact the customer service on  e-mail!